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user_4ad67b
1st Topic

Visitor

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3 Messages

Tue, Sep 14, 2021 8:39 PM

Safe.io blocking a legitimate website

I have seen other posts related to a message that safe.io is blocking a legitimate website, and in each case instead of a resolution someone from Xfinity support jumped in.  Is there someone who can assist with a site, watchingoverhomewatch.com being incorrectly labeled as unsafe?

Question

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Updated 

7 d ago

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XfinityAirelle

Official Employee

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333 Messages

7 d ago

Hi there! Thanks for taking the time to reach out to us today! Our awesome digital care team will be happy to help! 

 

To start, can you tell us what browser you are using? 

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user_4ad67b

Visitor

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3 Messages

@XfinityAirelle Thank you.  Safari (both iPad and a Macbook) and both are blocking the site.

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7 d ago

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XfinityAirelle

Official Employee

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333 Messages

Got ya! So, Xfinity does not mark websites as unsafe. Your browser does. Before visiting a website, Safari may send information calculated from the website address to Google Safe Browsing to check if the website is fraudulent. ... You can disable Fraudulent Website Warnings in Safari at any time by going to Settings > Safari, then sliding the Fraudulent Website Warning switch to off.

 

You also have the option of adding the website to your Safe List. I have posted some instructions below that may be helpful in getting that done. Let us know if we can assist you further! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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7 d ago

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user_4ad67b

Visitor

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3 Messages

But this safe browsing message only happens when I am on Xfinity service.  Can you help me understand why this doesn’t happen on any other network, including cellular?

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7 d ago

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XfinityStephanieK

Official Employee

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285 Messages

@user_4ad67b, our xFi Advanced Security can also block sites. Do you currently rent one of our modems? If you're using one of our xFi Gateways, you can manage blocked sites by following the steps outlined here. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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7 d ago

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