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4 Messages
Sunday, September 3rd, 2023 8:13 PM
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What’s the outage reason and when can we expect the service to return
This conversation has been merged. Please refer the main conversation: Sacramento pt 2
Sacramento pt 2
Responses
Expert
•
110K Messages
2 years ago
First. Check here for official info on any possible local outages;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use the Xfinity App: https://www.xfinity.com/apps
@EG I already checked and I know that there’s an outage but doesn’t show the reason why it only says unplanned and that doesn’t really help
3 Messages
Internet has been out since 10pm last night... it's ridiculous.
(edited)
This “ outage” has no explanation and the fact that it has been 24hrs with no explanation and no estimate for service to be restored is not only ridiculous it’s poor customer service on their part!
EG
Expert
•
110K Messages
2 years ago
First. Check here for official info on any possible local outages;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use the Xfinity App: https://www.xfinity.com/apps
1
0
user_12e26d
3 Messages
2 years ago
Internet has been out since 10pm last night... it's ridiculous.
(edited)
0
user_a8ea24
3 Messages
2 years ago
This “ outage” has no explanation and the fact that it has been 24hrs with no explanation and no estimate for service to be restored is not only ridiculous it’s poor customer service on their part!
0
0