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user_12e26d
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Sunday, September 3rd, 2023 11:40 PM

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Sacramento pt 2

Sacramento is Still waiting on a fix for our internet, we have been out since 10pm last night. With no communication as to what is going on and when it will be fixed, what is happening?!

Yes we have checked the outage map, yes we have checked our app. Nothing has changed.

Question

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Updated 

2 years ago

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user_f932dc

4 Messages

2 years ago

What’s the outage reason and when can we expect the service to return 

Note: This comment was created from a merged conversation originally titled Sacramento

6

EG

Expert

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110K Messages

First. Check here for official info on any possible local outages;


https://www.xfinity.com/support/status 

Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.


Or you can use the Xfinity App: https://www.xfinity.com/apps 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

2 years ago

0

user_12e26d

3 Messages

Internet has been out since 10pm last night... it's ridiculous.

2 years ago

user_f932dc

4 Messages

@EG​ I already checked and I know that there’s an outage but doesn’t show the reason why it only says unplanned and that doesn’t really help 

2 years ago

0

user_a8ea24

3 Messages

This “ outage” has no explanation and the fact that it has been 24hrs with no explanation and no estimate for service to be restored is not only ridiculous it’s poor customer service on their part!

2 years ago

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XfinityGabriel

Official Employee

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2.2K Messages

Hi @user_a8ea24! Thanks for taking the time to contact XFINITY about the service interruption and for patiently waiting for a response. I see that it has been over 14 hours since you've reached out. Are the services still down for you at this time? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

EG

Expert

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110K Messages

2 years ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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Again

Expert

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31.4K Messages

2 years ago

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