Visitor
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1 Message
Rude agent - gas lighting and condescending
Ive been a customer with xfinity for 5 years, with a recent increase to my bill $100.32 for a 400mbps and wifi 5 equipment.
New customers are getting a better deal and better equipment. While on a live agent chat i requested if my plans could be revised for a better deal. I explained that i was a loyal customer for 5 years, and if xfinity had comparable plans for existing customer
This agent "Tejas" types - dont worry i have EBT plans for you, then proceeds to write "Best*" next as if to say he meant best plans for you.
This is was deliberate condescending remark he did and i told him this was inappropriate.
I have been a paying customer for xfinity for 5 years, i earn and pay my bills independently. This is just horrible service from the agents.
XfinityJeniece
Official Employee
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3.9K Messages
4 hours ago
Hey there, @user_10201020, thanks for reaching out through Xfinity Forums regarding your feedback. We would be happy to get this feedback submitted to ensure this does not happen in the future. We truly appreciate you being a longtime customer with Xfinity and value your business. Can you please send us a Direct Message with your full name and your full address?
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