Router

I received a new router after a few weeks and noticed I got charged for both equipments I decided to open the box to installed it and found out the router was dirty and looks very old. I hope when I return this one they wont charge me lile a new one.

Responses

XfinityJorge

Official Employee

•

2.2K Messages

2 days ago

user_d0bcs5 Hi! Thank you so much for using our Forums and for taking the time out of your day to contact us here. I see that you just got some new equipment and you have some billing issues being charged twice. Let us take a look into this to clear it all up and make sure you are set. In order to get started can I get you to send me a DM with your name and service address?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

(edited)

0

Customer Service

user_d0bcs5

Router

XfinityJorge

New to the Community?