1 Message
Router scam call
I received a call from someone who said she was from xfinity and my router needed to be updated. She asked me to get on the computer to update the router. I told her I was busy she said she would call me back I said no I will call when I have time. She this is an emergency get on your computer and do this it will only take a couple minutes. I hung up but the area code is 922 and it came up as welcome center.
XfinityBenjaminM
Official Employee
•
3.2K Messages
3 years ago
@user_c7a5c2 Hello! Thank you for reaching out to us here on our Community Forum. We can certainly look into this for you, we can determine if your equipment is what we consider 'End of Life' but it's definitely not an emergency in that sense. Can you please send us a Direct Message with your full name and address? Here are instructions on how to send us a DM in case you need them:
Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
We look forward to hearing from you.
0
0
BruceW
Gold Problem Solver
•
27.6K Messages
3 years ago
Criminals have been running that one and other "let me 'help' you by updating your system" scams for a long, long time. See any of the many posts at https://forums.xfinity.com/conversations/search?q=update%20scam.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
0
0