Router found

Hello, I moved from my Pennsylvania address at the end of February where I had Xfinity services. I did not have time to return the router before I moved to Oregon, nor did I think that I should have to return some thing that I've been paying for like $10 a month for a long time. It was packed away in our storage while we waited for our rental to become available Two months later. I have found the router and I could return it but Xfinity has charged me for it and I would like to know if I can have my money back if I return the router.
Thank you

Kirby [Edited: Personal Information]

Responses

XfinityMarcus

Official Employee

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1.5K Messages

11 months ago

user_udhxan thank you for using the Community Forums page to reach out today. Congratulations on your new residence! I would be more than happy to assist you with your equipment return. Just to confirm were you charged for a non returned equipment fee in relation to this equipment?

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user_udhxan

3 Messages

Yes. We were charged for a non returned equipment fee for this equipment.

11 months ago

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XfinityFrank

Official Employee

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1.4K Messages

Thanks for confirming, @user_udhxan! Let's see what we can do to assist. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address to get the authentication process started. Thanks!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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11 months ago

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user_udhxan

3 Messages

I do not find such a page.

11 months ago

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Again

Expert

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31.7K Messages

@user_udhxan

To send a direct message:

Click "Sign In" if necessary

• Click the "Direct Message" icon in the upper right

• Click the "New message" (pencil and paper) icon just to the right of Conversations

• Type "Xfinity Support" in the "To:" line not the Employee's name

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

11 months ago

0

Customer Service

user_udhxan

Router found

XfinityMarcus

user_udhxan

XfinityFrank

user_udhxan

Again

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