1 Message
Roommate moved, “canceled” account but I can’t get my equipment
My roommate abruptly canceled our internet and moved out at the end of January 2025. They mailed the equipment back and I ordered my own under my name. I was told my roommate didn’t officially cancel despite the fact that they sent everything back, meaning I am unable to receive my equipment or open an account at my address. We are not on good terms and they have been unresponsive to my request to contact xfinity to figure out what is happening on their end. I work from home and have run out of hotspot data, requiring me to scramble to find places to work that are private enough to conduct teleheath appointments. Please help me get this resolved.
XfinityPeterH
Official Employee
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1.9K Messages
3 months ago
Here is a great step by step process on how to send us a direct message.
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
• Press Enter to send it
Check out for example on how to send us a Direct Message: https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e
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XfinityJustinC
Official Employee
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1.2K Messages
3 months ago
Hello, @user_t5c7gc I appreciate you sending the direct message with the requested information. I'll follow up with you there to continue, thank you.
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