Visitor
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1 Message
Ripped off
I signed up services that included now mobile. I never got the phone it has tracking that says it was lost and is still at fedex. However my account still says that I have now mobile service which is link for payment to my debit card and I can’t remove. To add fuel to the fire I put my account on a seasonal hold and then when I removed the seasonal hold I was charged $150 because to promotion end even though I was told the hold extended my contract. I got into many arguments with customers service from India and now they have targeted me a my account with fees and charges. I can’t get to anyone that can help because all of them are in cahoots with each other and have flagged my number and account.
XfinityJeff
Official Employee
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1.4K Messages
1 hour ago
Good morning @user_7sljgg, and thank you for reaching out to us on the Xfinity forums with your issues, I hope this message finds you well. I am sorry to hear that you have yet to receive the NOW mobile phone and the issues with the billing, but you have come to the right place for assistance. Could you please send our team a direct message with your full name and full address?
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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