1 Message
Ridiculous charges for a phone line
I am writing to address a critical issue regarding my recent experiences with Xfinity services, specifically concerning a phone line that I was assured was unlimited but have since been charged exorbitant amounts for.
When I initially signed up for this phone line, I was promised by your sales representative that it would be an unlimited line, inclusive of all necessary services without additional charges. Consequently, I never closely monitored data usage until I noticed unusual spikes in my bills over the past few months. Upon investigating, I was shocked to discover that I have been consistently billed around $500 per month for this supposedly "unlimited" line. This is significantly ridiculously higher than the standard rates offered by competitors like AT&T, T-Mobile, or Verizon, where a similar unlimited text, call, and data line is typically priced at a maximum of $60 per month.
Furthermore, despite bringing this issue to your attention, I have only been offered a goodwill credit of $60 on bills that have accumulated to nearly $2000. This response is not only unacceptable but also deeply concerning. What's even more troubling is that I never received notifications about data caps, overuse warnings, or anything of such nature, which could have helped mitigate these excessive charges.
As a long-standing customer with multiple businesses relying on Xfinity services, this experience has greatly shaken my trust in your company.
The combination of deceptive sales practices, exorbitant charges, and inadequate resolution measures has left me with no choice but to consider terminating all services with Xfinity and seeking a more trustworthy and transparent provider. I am also compelled to warn others about these deceptive practices and pursue further actions, including legal recourse if necessary, to address this matter.
I urge you to take immediate and substantial action to rectify this situation. I expect a prompt and satisfactory resolution, including a full refund for the excessive charges incurred and a comprehensive review of your sales practices to prevent such issues from recurring.
I await your urgent response and resolution to this matter.
XfinityChelseaB
Official Employee
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1.4K Messages
9 months ago
Hello @user_c9d32c, Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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user_19hkz4
1 Message
9 months ago
Same!! I've been a customer of theirs for over 15 years. We moved and xfinity internet not offered where I live so I had to cut home services and only had mobile. Well I didn't know I was being charged $25 per line plus the "phone plan fee". Then rep told me I don't use much data and I could drop to 3G plan and save some money. Well I changed early Feb and by Feb 25th I changed back to Unlimited. But getting charged redicilous amounts. And I "went over" the 3 gigs by 0.13. So they charged and extra $20. Chat rep will talk and ask every question known to man and 45 mins later they say oh sorry you must call. Then you call and waste another 2 hours. Offered a payment plan. Um NO I want to be able to use my self service options in the app and not have to relog in every 5 seconds and be asked to sign up for services that i already have. You call and get no where. So yes I'm leaving as you've got enough of my money over the 15 years but Xfinity is definitely a fraud and your services are NOT worth the money you charge. But jokes on use customers right? Because of this monopoly we have limited options and pretty much are forced to "deal with it".
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user_48piom
1 Message
6 months ago
I have been a customer since 2019… our family has never used nor approved a landline. I have been paying 60 a month for a land line services that never was approved or utilized. I am extremely frustrated to be informed that I must continue to pay for this unapproved service. I have reached out only to be put on hold for hours. The charges are over 3000 paid, for a service never approved or given! After holding for over an hour I am hung up on
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