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SureB
20th Anniversary celebration
Conversation Starter
Conversationalist

Contributor

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47 Messages

Tuesday, January 14th, 2025 10:33 PM

Rewards

I get emails from being a Platinum member, which means nothing, but Xfinity sends emails with their stats for 2024 and are celebratory about 2025. Then, within the email is a button that indicates “explore rewards” and the link doesn’t work. It lags and and spins and delays then it says Error: Bad gateway. I mean I’m embarrassed for them.  I feel it would be best if when they send links to customers that those links work. 

And no, it’s not my internet because I can access links from companies that ensure their “more information” button actually works. 

And there’s no category to select for “non working Xfinity links that are sent to customers” so I had to pick something from the list of categories in order to post. 


Has anyone else encountered this problem? 

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30 days ago

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XfinityJorge

Official Employee

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1.9K Messages

1 month ago

 

SureB Thank you so much for using our Forums and taking the time out of your day to contact us. We are here to help, and we are sorry to hear that you are having issues with our Xfinity Rewards. We know how important it is for you to be able to use them and we are sorry it has been a smooth process so far. To get started can you send us a DM with your full name and address? Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 

 

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SureB

Contributor

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47 Messages

Thank you. it is trouble with your link that you send to customers. This is an ongoing problem, so I do not wish to give you my personal information. I would suggest someone explore the reason as to why Xfinity's rewards emails continue with this issue. Thank you and have a nice day.

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30 days ago

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