Rewards

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Hey @user_0ojdu8, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the complimentary Peacock Premium subscription. I would be more than happy to offer my assistance looking into this further for you.

From your post, sounds like you have been a member of our Xfinity Family for quite some time. In order to qualify for our Peacock Premium subscription through our Xfinity Rewards program, you would need to be a member for over 7 years and be within our Platinum or Diamond tier. You can learn all about our Xfinity Rewards program by visiting https://www.xfinity.com/rewards.

Once you redeem the Xfinity Rewards for the Peacock Premium subscription, you should receive an email to the verified email address or Comcast.net address associated with your account. You would need to follow the instructions in order to link the Xfinity account to the Peacock Premium subscription. Have you already opened and followed the link provided within the email that should have been received? 

More information, instructions, and more can be found on our 'Peacock Premium promotional offers overview' support page at https://www.xfinity.com/support/articles/peacock-premium-offers.