Rewards

Hey, @Lsimon. Thanks for your comment. Is this the first time this happens? Have you been able to see and redeem rewards in the past? 

@Lsimon​  Same here!!

@XfinityDilary​ - I don't think I've ever looked at the rewards page on your website before, but if I did then it's been years.  

But the email offer for Peacock Plus made me think I'd activate it.   

I appreciate your response, @Lsimon. If you do not see the offer available on the Rewards page, you can also use our Xfinity Assistant. And click "Activate Now" on banner that states "Your Peacock subscription is ready for activation". Have you tried these steps already? 

Hello @elenapap! 

To activate your Peacock Premium offer, can you please try clearing your cache, and cookies from your device or browser? Then head to https://www.xfinity.com/xfinityassistant/ and log into your Xfinity account using the primary email address. Once logged in you should then see the option to "Activate Now" on banner that states "Your Peacock subscription is ready for activation". After you choose "Activate Now" you will then be directed to the Peacock website to continue activation. Peacock will then prompt you to enter the email and password you would like associated to your Peacock account.

@XfinityMartyR​ 

As you can see, that doesn't work. I'm also getting error pages when I go to my rewards page.

@user_219d79​ 

Me too

Sorry to hear that, I'd love to help! Please me send a private message with your full name and address when you're ready.

@jlr1260​ Is it a tech company really?  More like Marketing company mixed with SPAM

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

With all the complaints being posted about the rewards page not working, YOU should be forwarding the issue to the appropriate team. It's obviously a widespread issue.

@user_334786​ They pretend they're a tech company. If there were other options in my area I wouldn't be using them.

We would be happy to look into this for you. Please send our team a direct message, and we'll provide you with assistance. 

@Xolhardal​ Welcome to the Club!

We would love to help out with the issues you're experiencing! Please send over a private message and our team will reply as quickly as we can and get you some assistance. 

how do we send private messages

@user_0345ca​
This link might work:  https://forums.xfinity.com/direct-messaging 
Open a new message to "Xfinity Support" (click on "Xfinity Support" with a blue checkmark)

here are the directions from a previous answer--
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon 
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Thanks so much for keeping us posted on what you are showing @elenapap.  We are showing that this issue is still on going for some and is taking some time to resolve completely.  We will continue to follow up with updates as they come in.