Visitor
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1 Message
Rewards Tier Issue
My Xfinity Rewards has me at the Gold tier, but I have been a customer for 30+ years including prior address, should be at Platinum tier. I have never stopped service other than having it transferred when moving. Can you please help fix my Rewards Tier issue.
XfinityArmand
Official Employee
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2.1K Messages
1 year ago
Hi there @daveschaefer! Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum. We're so glad to hear from you and want to help in any way that we can to get this adjusted for you. No worries! You have reached out to the right team, and we are going to get this squared away for you. So that we can get started, please feel free to shoot us a private message, and we can get the ball rolling for you.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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