Frequent Visitor
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22 Messages
Rewards page not loading.
Many subscribers, myself included, cannot get the rewards page to load. Is Comcast going to try to fix this? Doesn't seem too good to have a rewards page that won't open when you try to see what rewards you have.
CCBrian1
Contributor
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367 Messages
2 years ago
Hello @nayaugpark , thank you for taking the time to reach out to our great team through Forums. I appreciate your patience with our response. I understand you are having an issue with Xfinity rewards page loading. Can you share the path you are taking to view the information? Are you getting an error code or message?
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nayaugpark
Frequent Visitor
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22 Messages
2 years ago
No matter what browser or platform you use you get "Hmmmm. This page didn't load correctly". Xfinity has been trying to solve it on a one on one basis but this is obviously a problem that needs to be solved on Xfinity's end, along with all the problems trying to load the new app.
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julesshing
New Poster
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16 Messages
2 years ago
The rewards page is not loading for me either. I have tried pc and phone. Cleared cache and cookies. I received an email about summer of free and $1 movies but I am unable to access. A black screen comes up with the blinking white dots no matter how I try to access.
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user_e31eb9_Robin_
Contributor
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62 Messages
2 years ago
Hi!
No trouble accessing Rewards page here.
Using iPad w/Safari.
Also works w/DuckDuckGo browser but as of this morning the anti-tracking privacy protections are automatically turned off by the browser because "...they appear to break the page." But there's no problem getting to the Rewards page.
:)
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julesshing
New Poster
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16 Messages
2 years ago
Thanks that worked. I just rarely use iPad and not convenient. Hopefully they fix prob soon.
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user_f427be
1 Message
2 years ago
I am having the same issue. Has anyone found a solution?
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