Rewards Offers Have Disappeared - Can Only See My Activity

@XfinityJeniece​ Yes, of course. This is the same account/user name I have had for years (which is why I am platinum) and, as I said, the rewards site worked fine until just a few days ago (the recent offers it shows were ones I have redeemed just in the last couple weeks and I've been an active user since Xfinity first introduced them). 

@el_bajo  Great and thanks for being a long time customer. I know we have the $1 Movie Rental this month for sure which is my favorite, so there is stuff to redeem. Clear the cookies and cache on your device, also make sure location services are allowed to ensure the browser works as intended. 

It's still not working and I have cleared cookies and cache in browsers and with my phone/Xfinity mobile app. There will be the cycling three dots (between Platinum and My Activity) as if it were trying to load the offers and then it just stops. Here's an image of that with an image after the cycling stop immediately below. FYI, I am also allowing all cookies, etc. but that didn't make a difference either and added permissions for location on my phone as well. Can you please check my account to see if there is something messed up on your end. I first noticed this happening on my phone when I was using a VPN (I am not now), so maybe you guys are preventing the data from getting to me for some reason because of that.

@el_bajo Seeing a difference after or upon using a VPN points to the devices or their memory, rather than it being on our side. We can confirm the Rewards so you can continue troubleshooting this. Send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
 

Here's the detailed steps to direct message us:
 

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message
 

Let me know if you have any questions.

@XfinityBenny​ you did not read my message correctly. I said it happened around the time I accessed the Rewards while on VPN with my phone. However, all of the posts above were on various computers that were not using a VPN. To further illustrate, I am currently on yet another computer that has no VPN and I am still seeing the same issue with all browsers on this machine just as I do with my phone (with VPN on or off) and on other laptops (that also are not using a VPN).  And, this is not a memory issue as this computer is a very high-specification, high-performance machine that was just rebooted. So, I disagree that this is on my end, as I think something else is preventing me from seeing the offers on any device - which points to an issue on Xfinity's end as it is an issue with multiple computers/phones and with different browsers on those devices (including the Xfinity app on the phones). Please help.