1 Message
Rewards are blank -- and always have been
I'm not sure why I'm even trying, because I have never had a good experience with xfinity.
Rewards don't load. My account shows me as platinum. If I try to join rewards I get kicked back to the rewards page with the 'have any questions' text. There is never anything there. I've gotten emails advertising rewards that lead to the same empty page. It has always been empty. I have used multiple devices and cleared cache.
XfinityArmand
Official Employee
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2.1K Messages
2 years ago
Hello @srees304! Thank you so much for taking the time to reach out to Xfinity Support here on our Community Forum. We are so glad to hear from you and happy to assist in any way that we can. No worries! You have reached out to a team of experts who are here to ensure that you are having the best experience with your Xfinity service. We hate to hear that you have not always had a good experience and want to make sure this is taken care of. Please feel free to shoot us a private message so that my team and I can get started on this for you.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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