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user_z43qrx
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5 Messages

Monday, March 4th, 2024 7:34 PM

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Reward not available

I received an email today saying "See Kung Fu Panda 4 in theaters, on us". Xfinity rewards will give me a code to be used in Fandango for a free ticket. But going to Xfinity Rewards doenst show the reward or the code. I used thee chat fucntion and the rep didnt know what i was talking about and gave me a phone number for "promotions". The phone number doesnt work. I can not get anybody from Xfinity Rewards to talk to. Why doesnt my reward show?

Question

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Updated 

1 year ago

1.4K

22

user_kktqzg

2 Messages

1 year ago

I feel that it's a poor excuse that there was a limited supply for this reward. I was only emailed about it a couple of days ago and immediately tried to access the reward. Xfinity should have made sure if there were no tickets left then those round of emails should've never made it to our inboxes stating such a reward. They should have edited it at that point stating it was only the activity book they were offering at that point. Xfinity sent out a lot of false hour to their customers and they should be held accountable for their error. We should all be awarded a ticket in not more at this point. If find this erroneous situation to be quite unprofessional on the company's part. 

Note: This comment was created from a merged conversation originally titled I had the same issue

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XfinityPaula

Official Employee

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1.4K Messages

@user_kktqzg I know exactly how you feel, and I'm so sorry that this reward was not available. I greatly apprecaite your feedback, and I have voiced your concerns with our rewards team. I'm sure this will help guide us with future offers. Thank you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_u5aszz

7 Messages

1 year ago

If you are here, the ticket is out a long time back. The 1st respond with no ticket is dated back 2/25 (slickdeals.com, link below or you can search yourself). Xfinity, please stop sending out the free ticket email to bring people's hope up.

https://slickdeals.net/f/17316847-xfinity-rewards-members-fandango-movie-tix-to-kung-fu-panda-4-0?src=SiteSearch

__PRESENT

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user_0e9aa2

Visitor

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3 Messages

I also got a 50% off regular price at xfinity outlet and they had absolutely nothing for S23 Galaxy at my town's 2 stores.

1 year ago

0

user_0e9aa2

Visitor

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3 Messages

1 year ago

I got my email on March 5th at 8:46am, and I responded minutes later only to find fully claimed.

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user_rfp52q

1 Message

1 year ago

A note saying that it has extreme limited availability would have been nice!!! Scam.

1

XfinityAmira

Official Employee

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4.1K Messages

Hello @user_rfp52q! Thanks for taking the time to reach out on our Forums. I absolutely agree, and I will be getting this feedback passed along to our Rewards team. Our apologize for any inconvenience or frustration this may have caused you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_81fc10

Visitor

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1 Message

1 year ago

i also am having the same issue

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XfinityThomasA

Official Employee

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2.3K Messages

Thank you for your comment, @user_81fc10. Unfortunately, some of our Xfinity Rewards have limited availability, meaning that when all the available rewards have been claimed, they will become unavailable. Email messages that go out about our Xfinity Rewards are pre-scheduled, so they are automated and sent regardless of reward availability. We understand the inconvenience this may have caused, and we have passed along that feedback to our Xfinity Rewards Team. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_jh6rg6

2 Messages

1 year ago

I've been dealing with the same issue since October 2023 when I noticed I haven't gotten any rewards in 2023 yet I constantly receive emails that I have offers. I've had numerous tickets opened and closed without any resolution. I finally went into a Xfinity store and they see my offers yet I can't see them on my computer or phone.  Sales rep was going to have their manager look into it and he never did. I went back in the store and got the manager's number. Manager in Arlington Heights IL store was supposedly looking into the issue (we spoke on the phone) and he was going to get back to me that day. That was about a week ago and another big surprise, no return call. 

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XfinityChristy

Official Employee

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2K Messages

 

user_jh6rg6 Thank you for reaching out via Xfinity Community Forums. I am sorry to hear that this issue has not been resolved yet. Is now a good time to check on where things are with this Rewards issue and help move the fix along if needed? If so, please send our team a direct message with your full name and address.

To send a "Direct Message" message:

  • Click "Sign In" if necessary
  • Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

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