Hello @user_8nb7pr, and thanks for posting on our Xfinity Community forums!
I can understand why receiving a notice about account changes would be concerning. The best first step is to sign in to your Xfinity account through the Xfinity app or My Account portal and review your profile and contact information to confirm whether the changes were authorized.
If anything looks unfamiliar, we recommend updating your password and enabling two-step verification for added security.
If you'd like us to take a closer look, please send us a Direct Message* with your full name and service address, and we'd be happy to assist further.
How to Send Us a Direct Message*: (*Note: Never send a direct message to us unless requested by us.)
Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
EG
Expert
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119.5K Messages
1 hour ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityCliff
Official Employee
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433 Messages
1 hour ago
Hello @user_8nb7pr, and thanks for posting on our Xfinity Community forums!
I can understand why receiving a notice about account changes would be concerning. The best first step is to sign in to your Xfinity account through the Xfinity app or My Account portal and review your profile and contact information to confirm whether the changes were authorized.
If anything looks unfamiliar, we recommend updating your password and enabling two-step verification for added security.
If you'd like us to take a closer look, please send us a Direct Message* with your full name and service address, and we'd be happy to assist further.
How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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