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kchess
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14 Messages

Tuesday, June 18th, 2024 5:23 PM

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Reusing customer owned modem

My daughter moved out and has Comcast/Xfinity at her new residence. Can she reuse my old customer owned modem (SB6183, still on approved list)? Or will she have issues trying to activate it since it was previously activated? Just trying to find out before she tries and it turns into a nightmare for her.

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Updated 

10 months ago

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Accepted Solution

kchess

Frequent Visitor

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14 Messages

10 months ago

She ended up just waiting for the new one to arrive. Activated it via the app and all is well Thanks for all the replies.

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XfinityAmandaB

Official Employee

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2.1K Messages

 

kchess Thank you so much for the update! We are just glad to hear everything is taken care of for you! 

 

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10 months ago

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XfinityPeterH

Official Employee

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1.8K Messages

10 months ago

@kchess being honest with you the SB6183 is a bit of an older modem. It's a DOCSIS 3.0 and only able to handle speeds up to 400 Mbps. We are now using DOCSIS 3.1 as most of our speeds are almost all over 400 Mbps. That being said and if she doesn't have a plan over 400 Mbps she shouldn't have any problems using that modem. 

(edited)

2

BruceW

Gold Problem Solver

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26.3K Messages

10 months ago

@XfinityPeterH  wrote: "... she shouldn't have any problems using that modem."

Doesn't Comcast have to "unregister" the modem from the existing account before it will be available to register on the new account?

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kchess

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14 Messages

That was my concern.

10 months ago

XfinityThomasA

Official Employee

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2.3K Messages

 

As long as it's no longer active on your current account you can activate your own modem using the Xfinty app, kchess. 

 

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10 months ago

EG

Expert

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110.1K Messages

@BruceW​ 

You beat me Bruce !! 😆

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10 months ago

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EG

Expert

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110.1K Messages

@kchess​ 

Contact a rep and have them remove the modem from your account or there will be a problem.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

10 months ago

EG

Expert

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110.1K Messages

10 months ago

Now closing this marked "Solved" topic.

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