2 Messages
Returning TV adapters not listed on account
I have two TV adapters I’m no longer using. Would like to return using UPS store drop-off but can’t print a label since they’re not listed on my account. Don’t want to keep paying for something I’m not using. How should I proceed?
CCNicolas
Retired Employee
•
1.1K Messages
1 year ago
Hey user_a6dssc, thank you for reaching out to Xfinity Support on our forums. The devices need to be deactivated for them to show on the website and I can help get that taken care of. When you get a cancel, can you send us a direct message?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct messaging" icon near the top right of the page
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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