Returning Equipment

Hello! I recently got a notice that I may need to return some equipment. When I spoke on the phone to cancel my service, I wasn’t made aware that I had to do that and may have thrown it away when I moved. In the past I was told I didn’t have to return anything, so there is some confusion. What happens if equipment can’t be returned?

Responses

XfinityPeterH

Official Employee

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1.8K Messages

3 months ago

user_pf9gwb We appreciate you being honest and reaching out to ask for help. Our team is happy to assist you and provide correct expectations. To answer your question in general if equipment is provided and in your name being leased you are responsible for it and can be subject to fees for not returning it. Let's take a look at your account and see what can be done. Please send us your full name and complete address in a direct message.

Here is a great step by step process on how to send us a direct message.

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

• Press Enter to send it

Check out for example on how to send us a Direct Message: https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

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Customer Service

rubygldsmoke

Returning Equipment

XfinityPeterH

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