Returning customer can't reactivate services, it says I'm not the account owner.

@XfinityKorie I just ordered a new plan for the new location, but I'm unable to create a new ID as it isn't recognizing any of the addresses I'm providing. 

Oh dang! The address you enter does have to match exactly as it is listed in our system, which sometimes can be a little different. I'd be happy to get the account pulled up and see what is going on. Can you send me a PM with your name and address? 

To send a PM: 

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon or https://comca.st/3iVtu1B

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person", but don't do that.

Instead, type "Xfinity Support" there. As you are typing a drop-down list appears.

• Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.

• Type your message in the text area near the bottom of the window

• Press Enter or tap the > icon to send it any of those platforms will be able to assist. 

@XfinityKorie I finally got it to work, not sure why it suddenly decided to accept the address, but it worked. It's currently pending activation, which I will not be able to do until the 13th. Hopefully that won't cancel my order?

Awesome this is great to hear and we're so happy you have chosen us to be your service provider. We definitely want to ensure your onboarding experience is smooth and seamless, and we can also double-check your order on our end. Please send us a Private Direct Message to best assist you! Just in case, again here are the detailed steps to direct message us: 

 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

Thank you for taking the time to reach out to us, @reactivateaccount. If you're unable to reach out to us here in a Direct Message, you may need to reach out to our support with the help of this link https://www.xfinity.com/support/contact-us. Our team over the phone, in a service center or online through Facebook and Twitter would be more than happy to assist you with getting this resolved so that you make the changes to your new location.