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user_v7bx9a
1st Topic

Visitor

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1 Message

Wednesday, May 28th, 2025 1:58 PM

Returned equipment but xfinity said I didnt

I dropped my equipment off at an ups drop off location 3 weeks ago to return but xfinity keeps texting me saying if I don’t return it I’ll get charged but I did return it. The lady at the drop off did not give me a receipt so I have no way of tracking it. I do not want to get charged for something I already did. 

Question

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Updated 

2 days ago

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XfinityThomasB

Official Employee

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2K Messages

2 days ago

user_v7bx9a

 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

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user_yzwlgi

Visitor

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2 Messages

2 days ago

Good luck. I retuned mine in April and still trying to get it resolved. I thought I had it taken care of and now I have a bill for the remainder due on this month’s bill.

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XfinityPeterH

Official Employee

 • 

1.9K Messages

 

user_yzwlgi We can help. Please feel free to send us your details such as full name and complete address via our direct messages. 

How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

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