Visitor
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1 Message
Return label
I misplaced the label to return my old equipment to Xfinity. When I look online for items to return- to get a new label- I only see the new equipment as an option. I don’t want this old equipment and just want a new label!
XfinityJustinM
Official Employee
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967 Messages
2 hours ago
Hi @user_g75g0j,
Thanks for taking sharing the specific issue that you are facing with us. Our team should be able to get those return labels shipped out to you. We'll need to gather some additional information via our secure direct message conversation to generate the order. Please send our team a direct message with your full name and service address.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
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