Visit our Digital Return Center at xfinity.com/returns and follow the on-screen instructions for the device you'd like to return to us.
If you don't see your device, simply follow the return options below. Even if you’ve already disconnected your account, you can still use the Digital Return Center. You just need your Xfinity ID and password. If you need help with your ID or password, go here.
Hello @user_gn3x5r Thank you for reaching out to us here on our Xfinity Community Forums.
We are sorry to hear about the problems you're having with your returning your mobile device.
Have you tried calling or texting 888-936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where a Xfinity Mobile expert is available 24/7?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I'm trying to return a phone from a recent upgrade; however, I never received my return label. I've been working with Xfinity with no resolution. Now, Xfinity is about to charge me for a phone, I've been trying to ship for months now. I just need assistance getting this label created to finally ship this phone.
Hey there, @user_nftsng, thanks for reaching out through Xfinity Forums regarding returning your phone. We would be happy to help with getting this issue resolved for you. Please send us a Direct Message with your full name and your full address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
EG
Expert
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113.6K Messages
5 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
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XfinityThomasB
Official Employee
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2.3K Messages
5 months ago
trhill231
Visit our Digital Return Center at xfinity.com/returns and follow the on-screen instructions for the device you'd like to return to us.
If you don't see your device, simply follow the return options below. Even if you’ve already disconnected your account, you can still use the Digital Return Center. You just need your Xfinity ID and password. If you need help with your ID or password, go here.
2
0
user_nftsng
Visitor
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1 Message
14 days ago
Hi,
I'm trying to return a phone from a recent upgrade; however, I never received my return label. I've been working with Xfinity with no resolution. Now, Xfinity is about to charge me for a phone, I've been trying to ship for months now. I just need assistance getting this label created to finally ship this phone.
1
0