Visit our Digital Return Center at xfinity.com/returns and follow the on-screen instructions for the device you'd like to return to us.
If you don't see your device, simply follow the return options below. Even if you’ve already disconnected your account, you can still use the Digital Return Center. You just need your Xfinity ID and password. If you need help with your ID or password, go here.
Hello @user_gn3x5r Thank you for reaching out to us here on our Xfinity Community Forums.
We are sorry to hear about the problems you're having with your returning your mobile device.
Have you tried calling or texting 888-936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where a Xfinity Mobile expert is available 24/7?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
EG
Expert
•
111.2K Messages
2 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityThomasB
Official Employee
•
2K Messages
2 months ago
trhill231
Visit our Digital Return Center at xfinity.com/returns and follow the on-screen instructions for the device you'd like to return to us.
If you don't see your device, simply follow the return options below. Even if you’ve already disconnected your account, you can still use the Digital Return Center. You just need your Xfinity ID and password. If you need help with your ID or password, go here.
2
0