Visitor
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8 Messages
Return Label
I have repeatedly myself to countless unhelpful agents; all I need is a return label to give YOUR equipment back. There are no devices for me to select under a return, therefore I can not proceed in returning my devices. Driving to Comcast or UPS is not an option. At home pick up is an option offered by Comcast and it shouldn’t be this challenging to return.
XfinityChristina
Official Employee
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923 Messages
3 years ago
Hi, @user_e13d8e. I definitely do apologize for the issues you've had with getting the website to work for your equipment return. Did you get any new equipment exchanged recently with a return label included or is this related to a cancelation with all equipment being returned?
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user_e13d8e
Visitor
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8 Messages
3 years ago
Cancellation with 2 devices to return
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user_e13d8e
Visitor
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8 Messages
3 years ago
Devices are Router and Flex box
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