Visitor
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1 Message
Return equipment
I keep getting messages to return Xfinity equipment. I have no Xfinity equipment and never had the same. I can not talk with a LIVE person. Every attempt to do so brings me up against a AI faux person. Phone calls emails text messages never work. The AI faux person wants my phone number which then isn't recognized. Just want to stop the constant messages about equipment l do not have and probably never had.
EG
Expert
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120.6K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJeff
Official Employee
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1.2K Messages
2 hours ago
Good morning @user_6m80qe, and thanks for reaching out to us on the Xfinity forums, and thank you @EG for moving the post, so we could respond. I am sorry to hear about the issues you are having with the messages about unreturned equipment, but you have come to the right place for assistance. Could you please send our team a direct message with your full name and full address?
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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