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Return Equipment - device not showing up
My device isn't showing up when I'm trying to return my equipment. I found this forum with the same issue, but I can't follow the instructions because the Peer-to-Peer chat icon isn't showing up on my end. I need to move forward with returning my modem so I can avoid the fees. Can anyone help?
Here's the forum I found: https://forums.xfinity.com/conversations/customer-service/my-devices-are-not-showing-up-to-return/62fbc5c52ff2c66589fcfdf5
XfinityPeterH
Official Employee
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1.9K Messages
1 year ago
Hello @scait ! You can be able to return the equipment to any nearby UPS store with no label, box or fee. Just bring in your equipment, tell the clerk you need to send the equipment back to Comcast and UPS will take care of everything for you free of cost. You can also bring in the equipment to any nearby Xfinity store.
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user_akcnuf
1 Message
1 year ago
I am having the same issue and am unable to get to a UPS store or xfinity store. Can you please send me a return label via email?
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