New Poster
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7 Messages
Return authorization and address
Is there a specific street address to return video equipment after cancelling renting it? A call to customer service was an easy transaction to cease rental of a secondary remote TV box (XiD-P serial PAX502433165). After 4 hours over 3 days of holding and explaining, got 3 responses referring to links back to Xfinity web page on returns that circled back to "dropoff" near you. That led to " no xfinity locations near you and links back to the home page to repeat. Last call was a 45 minute wait for a supervisor who neither got on the call nor followed up. All I asked for was a return authorization and a shipping address. Boy could Amazon teach Comcast a lesson in customer service. If not returned within 15 days, I can be liable for $500. I may have to make a 100 mile trip to protect $500. Doubt that it should be packaged and UPSd to Philadelphia????
XfinityAlyssaA
Official Employee
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1.8K Messages
1 month ago
Good afternoon @diggertote, and thank you for reaching out on our Community Forums today, we appreciate it. There are several ways to return the equipment. You can visit our Digital Return Center at xfinity.com/returns and follow the on-screen instructions for the device you'd like to return to us, package up the equipment and hand it off to your local UPS driver or schedule a pick up with UPS. Please be aware UPS may charge a fee for at-home pickup service. You can also simply drop it off at your nearest XFINITY Retail location. Please visit https://www.xfinity.com/local/store-offers to find your nearest location along with the associated store hours. Or, you can take it to your local UPS store and they will box it up and return it for you. Visit theupsstore.com/tools/find-a-store to find a UPS Store near you. Do one of these options work for you?
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EG
Expert
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108.3K Messages
1 month ago
The concern is not "accessibility / disability" help related....................... Topic moved here to the proper help section.
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diggertote
New Poster
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7 Messages
25 days ago
Feedback was received from 3 sources referring to returns that ALL failed to read the initial communication that there are neither Xfinity nor UPS stores within a reasonable distance. All simply referred back to the Infinity return page that provides a circuitous path back to UPS or Xfinity stores. There is no reference to a shipping label print (which was requested to 3 different Xfinity employees. In fact the last indicated that that option wasn't available. So I spent$20 to have a UPS third party shipper send the unit to the nearest Xfinity store. Not satisfied with the on line system nor the live representatives and there in lies the proof that there really such a thing as artificial intelligence and it duplicates itself.
That is reaffirmed by my operating system directing the communication to my spam file
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