Retuned equipment

Greetings, @user_7bhqfh! Thanks for taking the time out of your day to reach out about the equipment. We appreciate that you returned that and are glad to check that is shows removed from your account. If you return the equipment to your local Xfinity store it is normally removed before you leave. If you return it with UPS, you should get a tracking number with your receipt so you can follow the progress. That can take 7-10 days but I understand it has been 2 weeks already. 

Let's take a look at this together. I will need to access your account to check for the equipment. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
1.  Click "Sign In" if necessary.
2.  Click the "Direct Messaging" icon.
3.  Click the "Start new conversation" (pencil and paper) icon. 
4.  In the "To:" line, type "Xfinity Support".
5.  As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6.  An "Xfinity Support" graphic will replace the "To:" line.
7.  Type your message in the text area near the bottom of the window.
8.  Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1….