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user_c895b8
1st Topic

2 Messages

Tuesday, September 19th, 2023 6:30 PM

Closed

Retention

I have an offer from Frontier, ( yes they are available in my neighborhood). for 500 Mbps, @ 49.99$/month which is more than twice the speed at around half the cost of my current plan. Does Xfinity wish to make an offer to retain? It is seemingly impossible to speak with a rep. unless I drive 40+ miles to the nearest office.

Question

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Updated 

2 years ago

77

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Accepted Solution

XfinityFrank

Official Employee

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1.3K Messages

2 years ago

Hey there @user_c895b8 !  We of course would like you to be able to continue to enjoy your service with us, let's see what we can do for you! Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address to get started. Thanks!

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user_c895b8

2 Messages

I have attempted this getting to a chat screen and entering a message. A small warning in red informs couldn't send. Three attempts.

2 years ago

0

XfinityFrank

Official Employee

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1.3K Messages

I see a message from you now @user_c895b8 ! Looks like you got in, I will continue working with you there. Thanks!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

EG

Expert

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110K Messages

2 years ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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