3 Messages
Retention of customer
I’ve been with Comcast over 25 years when it was a road runner and time warner. I have called customer service twice and went to a branch to see if I could get my bill reduced. It is over $300 a month there is obviously no priority to retain long-term customers like myself. I do not understand a new customer gets much better deals than someone that has been loyal to the company. The company has given me no choice after all these years to seek another Internet and streaming provider. This is not a good business plan for Xfinity and I think they will continue losing subscribers. I will certainly tell everyone I know about their practices. Thank you, Pete.
XfinityKatie
Official Employee
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744 Messages
1 year ago
@user_5zavql We hate to hear that you are looking to leave, and can understand that having a bill that fits your budget is crucial! We offer new customers discounts at the start to allow them a chance to test our services to see how they like them. If they wish to continue, they would then be subject to the same pricing existing customers receive. This is standard practice across the industry and is never meant to make you feel that we don't value you as we would be nothing without loyal customers like you! While we try hard to hold down costs as much as possible, price changes are necessary for our ongoing investments in network upgrades, cutting edge technologies, and enhanced products and services, as well as the continually increasing costs on our end to provide programming to you.
We are committed to making sure we build plans that can fit every budget, and our team here would love the chance to work with you to find what options we have to reduce your billing! If you send us a direct message with your full name and address, we'll be able to help out! Just hit the direct message icon in the top right-hand corner of the screen, click "new message", type "Xfinity Support" and select that profile to send us a message directly.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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XfinityChelseaB
Official Employee
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1.6K Messages
1 year ago
@user_5zavql, It was a joy to speak with you tonight! If you need anything in the future please feel free to make another post and a Digital Specialist, Forums Expert, or community member will help you as soon as possible. I hope you have a great rest of your night and stay safe.
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