Visitor
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6 Messages
Retention dept
Can’t get hold of anyone to remove a service and chat won’t help either just tries selling me things, I am hard of hearing and writing/typing easier, I just want one service removed from my account it shouldn’t be so hard
XfinityKei
Official Employee
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2.1K Messages
3 days ago
@user_9jjsn6 I'm sorry to hear of the experience you had. Our team can help! Can you please direct message me your first and last name along with your full service address so that I can assist youwith your account changes.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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user_9jjsn6
Visitor
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6 Messages
19 hours ago
Okay, so i have spoken to chat 5 seperate times now, and am promised my old modems would be removed from my account, instead they have been added as xfinity leased gateways, crazy. So i also then got a new modem, so guess where we are now, we are 1 xfinity leased gateway - incorrect its mine, and now two customer owned modems.
I cant keep having the same conversation with tech support like its groundhog day to then repeat the next day.
who is a higher tier tech that can actually understand what i am asking and actually complete whats required
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