Visitor
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6 Messages
owned modems
Okay, so i have spoken to chat 5 seperate times now, and am promised my old modems would be removed from my account, instead they have been added as xfinity leased gateways, crazy. So i also then got a new modem, so guess where we are now, we are 1 xfinity leased gateway - incorrect its mine, and now two customer owned modems.
I cant keep having the same conversation with tech support like its groundhog day to then repeat the next day.
who is a higher tier tech that can actually understand what i am asking and actually complete whats required
XfinityMarcus
Official Employee
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2K Messages
2 hours ago
user_9jjsn6 Thank you for using the Xfinity Community Forums page to reach out to us today. I would be happy to pick up where we last left off addressing your internet equipment confusion. Can you follow up with us in the ongoing direct message thread that we have with you?
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