Retention department

I have had xfinity for two years now and it keeps increasing Starting to feel like the frog in the boiling water. I tried the chat last month after an hour they werent any help and told me to check for nee deals in a few weeks. Tried to chat today and it’s just stuck Now my bill is due to jump another $20. Don't you want to retain good customers or do i need to go to t mobile internet now.

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XfinityAngie

Official Employee

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2.7K Messages

13 days ago

StephPMad, thank you for reaching out to Xfinity Support. You can go to xfinity.com/myaccount, sign in, and see the promotions available to you. If you would like our help,

send us a DM with your name and address.

Here are the detailed steps to direct message us:

1. Click "Sign In" if necessary.

2. Click the “Direct Messaging” icon.

3. Click the “Start new conversation” (pencil and paper) icon.

4. In the “To:" line, type “Xfinity Support”.

5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.

6. An “Xfinity Support” graphic will replace the “To:" line.

7 Type your message in the text area near the bottom of the window.

8. Press “Enter” to send it.

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StephPMad

Visitor

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2 Messages

5 hours ago

Not able to get the help i needed

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XfinityJeniece

Official Employee

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4.1K Messages

Thanks for confirming, @StephPMad. Sorry to hear that you were not able to get the help you needed. We are always happy to take another look at your account. We would just need you to reach back out through Direct Message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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5 hours ago

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Customer Service

StephPMad

Retention department

XfinityAngie

StephPMad

XfinityJeniece

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