Retention department

I'm really sorry to hear about your concerns regarding the cost of our service. I understand how important it is to find a plan that fits your budget, especially with competitive offers available.

Addressing the Issue
We value your loyalty as a customer and want to ensure you receive the best possible service at a fair price. Let's see what we can do to address your concerns.

Steps to Take
Review Current Plan: We can start by reviewing your current plan to see if there are any adjustments or promotions available that could lower your monthly bill.
Explore New Offers: Sometimes, there are new deals or packages that might better suit your needs and budget. We can look into these options together.
Loyalty Discounts: As a valued customer, you may be eligible for loyalty discounts or special offers that aren't immediately visible. Let's check if any of these apply to your account.
Next Steps

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e