Visitor
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1 Message
Retention Department contact information needed
Anyone has any luck to get in contact with the Retention Department, The Xfinity Rep told me they are going to reach out to me to discuss my service and didnt hear anything from them :(
EG
Expert
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114.3K Messages
8 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJeniece
Official Employee
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3.6K Messages
8 hours ago
Hey there, @user_4oiz6v, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to help you with any account needs here on this platform. We definitely do not want to lose you as a customer. Please send us a Direct Message with your full name and your full address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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