Restoring a disconnected service

Hello @user_df236a! Thank you for reaching out to us here on our Forums platform. I hope your morning is treating you well. I will be more than happy to look into restarting your services. 

Can you please send us a direct message to begin? Here's the detailed steps to direct message us: 

 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

We look forward to hearing from you soon! 

Thanks for your time getting your service up and running! If you have any questions, please reach out.