1 Message
Restore service
Good morning last week I made a payment arrangement to pay my full balance by January 8 and I was under the assumption that would protect my service until that payment was made, but my service was disconnected today. I did just come from the bank and deposited a check it will be available tomorrow, so I’ll be able to pay the past due which I’ve scheduled for that to be done. I really need my service restore today. I’ve been out of work for four weeks with Covid and walking pneumonia I’ve been in the hospital so I haven’t been paid for that time and my parents just wrote me a little check to help me through and I work from home and I am scheduled to work right now and my service has Been Connected. Is there anyway I can please get this restored today you’ll have payment tomorrow it’s on auto pay.
XfinityJanelle
Official Employee
•
1.6K Messages
6 months ago
Hey @user_jfgubv , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding your payment arrangement. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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