1 Message
Residential Address is Treated As a Business Address
Hi:
I'm searching for service availability at my apartment, but when I enter my address, I'm redirected to a page that reads "This looks like a business address" and links to Comcast Business. I'm not sure how the address got flagged as a business, but it's a residential property. Is there a way to fix this?
XfinityPeterH
Official Employee
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1.6K Messages
4 months ago
@user_33y6cf Thanks for reaching out and letting us know. We are happy to take a look at the address with you in our Direct Messages. Please send us your full name and the complete address:
(Full credit to @BruceW for this excellent explanation!)
"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.
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