Residential account

So I am at my whits

end with your technical support teams I am tired if being made a fool of. I call explain my issue I I guess they

cant answer they hang up on me so now I have been without my internet for 5 days…. I downgraded my service to just internet cause paying 300.00 a month was more than I wanted to pay so I purchased a device

which allows me to stream so I got the higher plan so I can stream flawless well after downgrading the service

sewhete something got

[Edited: "Language"] up when I call and

tell

them u have been a customer for 24 years and don’t like to be hung

up on the get calls to change to cell phone plan which would be WIFI i said nope my sister

had it and it 

was a disaster. So I only want

To change my plan

to

imternet only that’s when all my problems started I call they laugh at me make a fool

of me and then they hang up with phone on me. So I was told isn’t is great I’m in Philippians and I’m fixing your computer I said let rephrase that

statement you only activating my new modem no where does it

mention troubleshooting I only ask

to

activates medem

as i

dont have access to your network so I was on phome

for

1 hour. Now that just to mention some things that have happened to me. Please I need help with my account now today lady in loyalty dept say I’m gonna put

you through

to

tech support and then she hung up on me. Is this what’s it about cheap

labot to treat your customers this way you ever think that is why your losing customers cause

your leaving us poor

customers to

deal

With your support teams

and they are so horrible

they don’t know nothing - I am a technical person and when I am explaining my situation they are laughing [Edited: "Inflammatory"] knowing customers are being treated with no respect. I told lady today this AMERICA we don’t treat our people this way. So as I mentioned she hung up also cause she was clueless. 

So please could I get a

call back to fix

my issue once and for all. You can go

look at

calls placed and go listen to support the way they yreay

us poor that need the internet for

their lively hood. But you people

want

your payment and want customers to pay

pay for these amateur technicians. Also they [Edited: "Language"] up my email I need to get a callback or email or a telephone number to contact someone in executive team

so this can be a

serious call

and get this fix once and for all!! 
please

help. 
thank you for reading and hoping I get a response

 back fthe best news anyone could hear. I am over it. rom this team soon as possible so I don’t have to deal with this situation anymore and I will be more than happy to take the opportunity to thank you and I’m sure other customers feel the same way I am feeling.  
thanks again,

S. [Edited: "Personal Information"]