I am still dead in the water

I had a technician here and he said look see it’s working I said let me go check he said I’ll be back in ten minutes never come back and won’t answer the call. Also I still can’t get in and how can this be he goes oh so you’re so upset I said yes because Boone is listening to me. I am explaining my issue he goes don’t say no more I’ll work with you then he leaves. Please I am ready to

Scream. This is crazy I have my router and laptop and modem out my window as my partner very sick and don’t want no one to come in so I said it’s ok I’ll bring it outside an exactly what I have done really for no reason can’t get no help. He tells me to activate like I had I said I worked with them last night. He goes oh look your online I said yeah with what device there is no device listed there it says 0 devices online though.