2 Messages
Rescheduling Technician Visit
I was contacted by Xfinity and was advised that I needed to schedule an in-home visit. We inadvertently missed the technician. It is now seemingly impossible to reschedule. Please advise if you have any suggestions regarding how to speak with a human to reschedule. I am kind of at the end of my desire to keep trying via automated phone messaging and the AI chat.
CCAntoine
Retired Employee
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1.4K Messages
1 year ago
I'd be more than happy to help you reschedule a tech visit. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?
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CCAntoine
Retired Employee
•
1.4K Messages
1 year ago
Try this,
Click the "direct messaging" icon or https://comca.st/3lv0gXz
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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