Visitor
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1 Message
Requesting property survey
I have recently purchased a new construction home. The neighbor across the street directly in front, as well as the neighbor right next door both have Xfinity service. I have been with Xfinity for almost 4 years now and would like to continue using the service. However, multiple times I have called to verify that the service is in the area, which I have been told by multiple people, YES. I asked if it would be possible to extend service to my location, I have been told no every time. I want to know how I can request a site survey for someone from field operations to come inspect the property and see if it truly is serviceable.
XfinityDemitrius
Official Employee
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2.4K Messages
3 hours ago
Hey @Harrysparks, Thank you for visiting our official Xfinity Forums Community support page. I would be more than happy to help review the address and see if we can provide services. If not, I will even help submit a serviceability request to see what it would take to get services if possible. We will need some private information to begin the search.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help. Looking forward to hearing from you soon.
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