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user_cycpxm
1st Topic

1 Message

Thursday, June 6th, 2024 7:43 PM

Requesting new service area

Hi. I have had xfinity for a few years. I am soon moving to a new area, same city. It is a developing area.  How can I request xfinity to start services in this new area?

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19 days ago

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XfinityDemitrius

Official Employee

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1.3K Messages

5 months ago

Hey @user_cycpxm,

 

Thank you for visiting our official Xfinity Forums Community support page. We appreciate you showing interest in joining our Xfinity Family and Community. I would be more than happy to submit your feedback and interest for service expansion in your area. 

 

Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address (Including the city, state, and zip code). 

 

We hope to hear from you soon! 

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user_18438e

Visitor

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1 Message

19 days ago

Hello, I have the same situation. We have been Xfinity customers from forever. We are moving to a new developing area in a different town but there is not service in that address. How can we request service in that area?

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XfinityRay

Official Employee

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2.2K Messages

Hi there, user_18438e! Congratulations on your new place! We would be happy to check further on your address. We can put in a serviceability ticket to see if we can provide service there. This link shows more about the serviceability process. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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