Visitor
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1 Message
Requesting faster delivery for equipment
Hello team, can you please send the tracking history of my router?
Also if possible can you expedite the process
Visitor
•
1 Message
Hello team, can you please send the tracking history of my router?
Also if possible can you expedite the process
EG
Expert
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119.5K Messages
11 hours ago
The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJustinM
Official Employee
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908 Messages
10 hours ago
Greetings @user_50oxo2,
Once a device is shipped with standard shipping we do not have a way to expedite the device. We can expedite a new order of equipment, but you would end up with two devices with one needing to be returned to prevent unreturned equipment charges. With that being said we can check the status of the shipment. We'll need to gather some additional information via our secure direct message channel to locate your account. Please send our team a direct message with your full name and service address.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
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