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user_gs547h
1st Topic

Visitor

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1 Message

Monday, April 20th, 2026 4:35 AM

Closed

Requesting access to direct messaging

I would like to send a direct message to Xfinity Support to confirm Cancellation status of account. I don't see the option for that.

Thanks you 

Question

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Updated 

20 days ago

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Official Solution

XfinityJustinM

Official Employee

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720 Messages

20 days ago

Thank you for providing us with the opportunity to confirm the status of your cancellation request, @user_gs547h. I'm glad we were able to ensure that all was set in place for a smooth exit. When you decide to return to Xfinity you'll have strong support in making sure that you have a smooth return as well! 👋

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XfinityAlyssaA

Official Employee

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2.6K Messages

21 days ago

Good evening @user_gs547h, and thank you for reaching out to us on our Community Forums—we appreciate your time. We’d be happy to assist with confirming the status of your cancellation request.

 

To get started, please send us a Direct Message with your full name and service address on the account.

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

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