Regular Visitor
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3 Messages
Requesting a XG1v4 self install kit
Can I please have a XG1v4 self install kit sent to me? I currently have a XG1v3 and would like to take advantage of my 4K TV.
Regular Visitor
•
3 Messages
Can I please have a XG1v4 self install kit sent to me? I currently have a XG1v3 and would like to take advantage of my 4K TV.
Responses
Accepted Solution
ComcastMorgan
Official Employee
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2.5K Messages
6 m ago
Hi, ytsejam1138. Yes! We can absolutely send you a XG1v4 box. There is a $15 shipping fee associated with it, is that OK?
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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ytsejam1138
Regular Visitor
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3 Messages
6 m ago
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ComcastJoeTru
Official Employee
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6.7K Messages
6 m ago
So that we can get started, please send me a private message and include your full name and service address so I can access your account. Thank you.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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mahdab71
Regular Visitor
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2 Messages
5 m ago
Hi folks, I too would like to request an XG1v4 DVR self-install kit. Thanks.
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ComcastChe
Official Employee
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6.1K Messages
5 m ago
Hi @mahdab71! I can ship you a 4K DVR. I was able to locate your private message and will be replying to see if you still need assistance. Chat with you soon!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.
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rcsmithjj
Visitor
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2 Messages
3 m ago
How can I get a XG1V4-A self install kit? I currently have an XG2v2-P with 20 hours of cloud DVR. I would like to have the XG1V4-A because of the internal DVR and sleeker design. With my 20 hour cloud DVR service, would I be able to use the 500GB DVR in the XG1V4 box?
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