Visitor

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1 Message

09/11/2026 12:05 PM

Request to use your own third-party router with ONU

Just learned that we can now use our own router and not the XER10, would like to get this set up on my account.  How do I proceed?

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Expert

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120.8K Messages

1 hour ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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2.6K Messages

54 minutes ago

Hi there, @pinkviking. We have your direct message and will continue to assist you privately. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.

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